Terms and Conditions

10 Day Health Guarantee

 

Every crested gecko we sell at ExtremeCresties.com comes guaranteed to be in 100% perfect health unless otherwise stated (e.g. told about damaged tail etc.) Crested geckos health can deteriorate rapidly if kept in improper conditions. Because we have no control over how cresties are kept once they leave our facility, we regrettably cannot offer a guarantee of longer than 10 days.
 
1. In the event that a crested gecko begins to exhibit signs of a health issue, please contact us within 24 hours so that we can try to help you remedy the problem before it is too late. Failure to do so will void your guarantee.
 
2. If the crested gecko needs to be replaced, a photograph of the deceased animal and a letter from an experienced reptile veterinarian detailing the illness and/or explaining the cause of death will be required. Do not take it personal if we ask you for proof - this is something we ask of all customers in order to be fair with everyone.
 
3. Any live crested gecko being replaced must be returned at your expense before a replacement is sent out. Once it has been determined that your claim is valid, we will reimburse you for shipping and ship out your replacements at our expense. • The live arrival guarantee assumes that someone will be present to pick up the gecko(s) when they arrive. If no one is there to accept shipment upon arrival then the live arrival guarantee shall be null and void.
 
Delivery
 
Delivery of your gecko will always be done by extremecresties.com or by a DEFRA registered courier of your/our choice.
 
Deposits
 
Animals may be reserved with a 20% deposit. Deposits are non-refundable, unless in the unlikely event we are unable to meet your order.
 
Payment Terms
 
Payment is to be made in full on collection or prior to shipping. We accept the following forms of payment: Cash, PayPal and Major Credit Cards through PayPal.
 
Payment Plans
 
Payment Plan options are available for any of our cresties. Our standard payment plan spans three months and requires a 20% non-refundable deposit, followed by the agreed upon monthly payments as these are personal plans to cater for every individual. Animals reserved under a payment plan will be fed and maintained as usual with no extra charge in their own separated enclosure.

 

ALL LIVE ANIMAL PURCHASES from extremecresties.com are FINAL No Refunds, No Exceptions.


Refunds under the ten day health guarantee will result in a refund of store credit with no expiry date.

 

By Purchasing from our website you agree to our terms.